1. Delivery

The goods/products you chose will be delivered to the shipping address you indicated when you placed your order. We suggest you to indicate the phone number where you may be reachable.

2. Shipping

The sending of your order is done with your risks and dangers. Disques Tricatel could not be held responsible for the failures of the mail service.

3. Customs duty

Any order made on Tricatel.com and shipped out of France is subject to possible tax and customs duty to be paid on receipt of the goods. These possible tax and customs duty bound to the shipping of any good are part of your duty and responsibility. We are not supposed to verify and inform You of the customs duty and tax that can be applied in your country. We suggest You ask more information to the competent authorities in your country.

4. Returns Policy

You can return your purchase to us within 7 days from the moment you received it in the following cases :
- the product is vitiated by an obvious and manifest flaw
- the product does not correspond to the one you ordered

Caution! These products are duplicable, thus you cannot return them if they have been sealed out. The products must be factory sealed when returned (i.e. in their original packing). In any other case you will not be refunded and you will not be able to exchange your product. If you return the product within this framework then we refund the purchase price in full.

IMPORTANT : In any case, we ask you to send us an e-mail to contact@tricatel.com and request an "authorization of return" (ARM) indicating your order's number, the name of the article you want to return and the reason for the return. On receipt of your ARM, place the product in a safety box, and send it to :

Disques Tricatel
17 rue du Colisée
75008 Paris
France

Any product returned without ARM cannot be accepted.